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Fequently Asked Question

Here we list some frequently asked question that might help. If you have problem or some advice about gear reducer, gearboxes, we would be glad to do a favor. Feel free to contact us.

  • Q. HOW LONG IS YOUR DELIVERY TIME?

    Generally it is 5-10 days if the goods are in stock.Or it is 20~30 days if the goods are not in stock.

  • Q. ARE YOU TRADING COMPANY OR FACTORY?

    We are factory.

  • Q. CAN I VISIT YOUR FACTORY?

    Yes. SR people welcome friends all over the world to visit our factory. We can help you apply for invitation, make travel arrangement and so on.

  • Q. WHAT INFORMATION SHOULD BE GIVEN,IF I BUY GEARBOXES FROM YOU?

    Rated power,gearboxes ratio,input/output speed,mounting position,more details,better.

  • Q. HOW ABOUT YOUR PACKING?

    Small size:standard export packing(carton and plled).

    Big size:Fumigation wood cases or non-wood material carton.

  • Q. WHAT ABOUT YOUR WARRANTY FOR YOUR GEARMOTORS?

    One year,but except man-made destroyed.

  • Q. WHAT’S YOUR MOQ FOR EACH SERIES GEARBOXES?

    1 unit is OK for different types gearboxes with motor.

  • Q. WHERE ARE YOUR PRODUCTS MAINLY EXPORTED TO?

    Our products are mainly exported to over 30 countries such as United States, Mexico, Iran, Russia, Spain, Czech Republic, Belgium, Bangladesh, UAE, Canada, Pakistan, Sri Lanka, Thailand, Malaysia, Vietnam, Turkey, Netherlands, Argentina, Indonesia, India, Arabia, Philippines etc.

  • Q. HOW TO DELIVER THE GOODS TO US?

    Usually we will ship the goods to you by sea,because our factory is in Jiaxing,and we are only 60 kilometers away from the Shanghai Port,it is very convenient and efficient to ship goods to any other countries and the price is relatively cheap.Of course,if your goods are very urgent,we can also express or air freight.

  • Q. WHAT’S THE PAYMENT TERM?

    When we quote for you,we will confirm with you the way of transaction, FOB,CIF,CNF, EXW,etc.

    For mass production goods, you need to pay 30% in advance before producing and 70% balance before shipment. The common way is by T/T. Sometimes L/C is also acceptable.

  • Q. HOW TO GUARANTEE THE QUALITY OF YOUR GOODS?

    We will do the inspection after every process.For the finished products,we will do 100% inspection according to the customers’ requirements and the international standard.

  • Q. HOW MANY EMPLOYEES OF YOUR COMANY?WHAT ABOUT THE TECHNICISTS?

    We now have more than 150 employees, including 10 engineers and 20 technicians.

  • Q. HOW ABOUT THE CAPACITY OF YOUR COMPANY?

    We have 8 main production lines and 2 customized production lines, which can produce more than 40,000 tons of precision gearmotors annually.

  • Q. DO YOU HAVE SOME STANDARD PRODUCTS?

    Yes,besides the customized productss, we have also been producing standard series gearmotors, for example, S series helical gear-worm gear motors, R series helical gear motors, K series bevel helical gear motors, F Series parallel shaft geared motors,HB series gearboxes, ZDY, ZLY, ZSY, ZFY cylindrical gear reducer; DBY, DCY, DFY conical cylindrical gear reducer; NGW planetary gear reducer and NGW new standard (NAD, NBD, NCD...) planetary gear reducer; FB series snake belly type Cycloid reducer; X, B, JXJ series cycloidal pin wheel reducer; DYW, DYW right-angle, DY, TDY, JD electric roller; LC, DC, DLC vertical hard tooth surface reduction motor; NMRV, WS, WD , WDA, WX worm gear reducer, etc.

  • Q. CAN YOU DO CUSTOMIZED PRODUCTS?

    Yes,we can doing customized products according to the customers’ drawings or samples.

  • Q. WHAT APPLICATIONS DO YOUR PRODUCTS RELATE TO?

    Our products cover a wide range of industries including the metallurgy,mine,machine, energy,transportation,water conservancy,chemical industry,light industry,printing packaging,pharmacy,food,textile,building,building material,tobacco,logistics,environment etc.

  • Q. WHAT PRODUCTS CAN YOU OFFER?

    We focus on gearmotors,gearboxes,motors,spare parts.

  • Q. HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY? 

    We will reply you within 24 hours in working day.

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